Opening Remarks


A brief address from IEBA President John Bolton, IEBA Chairperson Renee Alexander, and IEBA Executive Director Pam Matthews.

Artist Thank Yous pt. 1


Thank You messages from Luke Bryan, Kristian Bush, Lauren Alaina, Michael Ray, Lee Brice, Morgan Wallen, Vanilla Ice, and Dierks Bentley.


In This Moment: Messages from Industry Leaders


In This Moment: Messages from Natalia Nastaskin (UTA), Jason Comfort (Red Light Management), Stacy Vee (Goldenvoice/MTG), Kate McMahon (MTG), Rob Markus (WME), Chris Lisle (CLLD), and Mike Betterton (Paradigm).

Award Winners Power Panel

Our yearly superpanel of IEBA Industry Award winners reflects on how an unprecedented year impacted each of their businesses – and their lives.

Darin Lashinsky, NS2 (Promoter of the Year)
Amy Madrigali, Troubadour (Club of the Year)
Josh Moore, The Bowery Presents (Club Buyer of the Year)
Stacy Vee, Goldenvoice / MTG (Festival Buyer of the Year)

Moderated by David Kells, Bridgestone Arena (Venue Executive of the Year)

Sponsored by Prism


Artist Thank Yous pt. 2


Thank You messages from Martina McBride, Vin Rock, Mark McGrath, Treach, Jimmie Allen, and The Bacon Bros.


Reopening: A Case Study from Etix


IEBA partner Etix discusses how one of their valued clients adapted their venue and procedures to allow them to reopen for business.


New Terms & Conditions In Response to the Pandemic

2020 is forcing us to rethink the definition of “ready, willing, and able” and negotiate adverse admission policies and reduced capacity into force majeure language. In this fifth annual session with our team of experts, we take on today’s most urgent legal issues including COVID cancellation, weather payment, and indemnity and liability limitations. Communication and compromise will be key as we return to live events but, now more than ever, we must master a true understanding of our contracts, know for certain what we are responsible for, and accept what is insurable & what is not.

Jason Bernstein, AEG Presents
Brent Daughrity, Anderson Benson
Tim Epstein, Duggan Bertsch, LLC
Berkeley Reinhold, Business & Law Office of Berkeley Reinhold

Moderated by Pam Matthews, IEBA


Artist Thank Yous pt. 3


In This Moment messages from Casey Sparks (BOK Center) and Craig Newman (APA), plus Thank You messages from Joan Jett, All-4-One, Runaway June, Don Felder, and The Doobie Brothers.


Zoom Breakout Session: Event Intel from Across the Globe


Michael Brill, D.Live (Germany)
Emma Bownes, O2 Arena (UK)
Venancio Castro, ASM Global (Latin America)
Zane Collings, ASM Global (US)
Marie Lindqvist, Stockholm Globe Arenas (Europe)
Tim Worton, ASM Global (Asia/Pacific)

Moderated by Dana DuFine, ASM Global


Zoom Breakout Session: Fairs and Expos


Danny Aguilar, Delaware State Fair
Renee Alexander, Minnesota State Fair
Dr. Chris Boleman, Houston Livestock Show & Rodeo
Jason Kane, Houston Livestock Show & Rodeo

Moderated by Mallory Hines, San Antonio Stock Show & Rodeo


Zoom Breakout Session: Some Things Never Change: Living Your Core Values in a Crisis


Colleen Jennings-Roggensack, Arizona State University
Joan Squires, Omaha Performing Arts
Jerry Yoshitomi, Meaning Matters


New Protocols & Technology for the COVID Era

For centuries, venue operators have been charged with maintaining safe and secure buildings for public assembly. We’ve faced crisis before and have been tasked with a new normal over and over again. As we prioritize venue preparations for a safe return, we are also evolving technology to engage fans, identify demand scenarios, and respond with flexible pricing and nuanced incentives. Our customers vote with their trust and their wallets. We can rest in the knowledge that we possess the experience and expertise to rebuild confidence in live events and develop and implement new safety strategies that are credible, functional, and economically feasible.

Don Graham, Oak View Group & Climate Pledge Arena
Angela Miles-Powell, Ticketmaster
Mike Plutino, Food Service Matters
Mel Raines, Bankers Life Fieldhouse
Kim Stone, Chase Center

Hosted by Eric Bresler, Oak View Group and Nick Vaerewyck, Climate Pledge Arena

Sponsored by CAPS Payroll, a Cast & Crew Company

In This Moment Message from Michel Vega of Magnus Media


In This Moment message from Michel Vega of Magnus Media.


An Uncomfortable Conversation about Equality in the Entertainment Business

It’s time to tackle our own house – where we work – to create a dynamic industry that reflects the public we serve. If our industry – one that promotes and celebrates culture – is hobbled by deep, structural systemic prejudice, we will have a bigoted society.

And so we ask ourselves: what is my role in maintaining a system that drives inequality? What am I prepared to do to achieve change? Will we summon the courage to answer with one clear voice and eradicate injustice from the entertainment business, and from society at large?

David Carrigan, Live Nation
Becky Gardenhire, WME
Donna Julian, Hornets Sports & Entertainment
Binta Niambi Brown, Black Music Action Coalition
Noelle Scaggs, Diversify the Stage

Moderated by Ali Harnell, Live Nation / Women Nation


Breakout Session: Festivals Search for a 2021 Roadmap


Lzzy Hale, Artist
Danny Hayes, Danny Wimmer Presents
Jared Martin, CAA
Danny Wimmer, Danny Wimmer Presents

Moderated by Lou Brutus, National Syndicated Radio Host


Zoom Breakout Session: All Bets Are Off: Casino Entertainment in 2020 & Beyond


Deana Baker, Choctaw Casino & Resort Durant
Gary Olsen, Kevin Stewart Productions
Seth Shomes, UTA
Frank Wing, APA
Moderated by Kell Houston, Houston Productions and Charlie Davis, Paradise Artists


Zoom Breakout Session: Young Professionals: Preparing for the Comeback


Amy Davidman, TBA Agency
Annie Flook, Elektra Music Group
Eric Milhouse, Nederlander
Sam Schaumberg, Platform Artists
Moderated by Joe Giordano, BOK Center


Closing Remarks


We close our conference with our In Memoriam segment to honor those in our industry we’ve lost in 2020, a message from IEBA Executive Director Pam Matthews, our Educational Outreach report, and thank you messages from students who have received IEBA scholarships.